Effective Date: 04-11-2024

At Gepard Wear, we take pride in delivering high-quality apparel and footwear. If you experience any issues with your order, we’re here to help.

Returns & Claims

If your item arrives misprinted, damaged, or defective, you must submit a claim within 30 days of receiving the product. For lost-in-transit packages, claims must be submitted within 30 days of the estimated delivery date.

📩 To report a problem, please contact us via email at supportsupport@gepardwear.com or call us at +92 308 624814.

If the issue is deemed to be an error on our part, the return and reshipment will be covered at our expense.

Return Address

All returns are directed to our fulfillment partner’s facility (Printful). When a return is received:

  • An automated email notification will be sent to you.
  • Unclaimed returns are donated to charity after 30 days.

❗If Printful’s facility is not used as the return address, you will be responsible for any returned shipments you receive.

Wrong or Insufficient Address

If an incorrect or insufficient address is provided, the shipment will be returned. You will be liable for reshipment costs once we confirm an updated and valid address.

Unclaimed Shipments

Shipments that are not claimed will be returned to our facility. You are responsible for the cost of reshipment to yourself or your customer.

Sealed Goods (e.g. Face Masks)

We do not accept returns on sealed goods like face masks due to hygiene and health concerns. Any such returns will be disposed of and not refunded or reshipped.

Customer-Initiated Returns & Size Exchanges

We currently do not offer refunds for buyer’s remorse or incorrect sizing. Returns or exchanges for such reasons are at your discretion and expense. If you choose to offer a size exchange, a new order must be placed at your cost.

📌 Note for Brazilian Customers: If you regret a purchase, you must contact us within 7 days of receiving the product with a picture of the item. We will evaluate the request and, if approved, proceed with a refund. Items that show signs of use or damage are not eligible for refunds.

EU Customers

Under Article 16(c) and (e) of Directive 2011/83/EU, the right of withdrawal does not apply to:

  1. Goods made to order or personalized.
  2. Sealed goods unsealed after delivery that are not suitable for return for hygiene reasons.

We reserve the right to refuse returns at our discretion in accordance with this directive.